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We have our own Warehouse and fulfillment center and most of the items that are up on our website are made by our team In-House. Learn more about us here. It usually takes us 4-7 business days to produce and ship orders. Products that are already premade and in stock ship in 1-2 business days. We invite you to check the individual product descriptions for an accurate shipping estimate of the shipping time. Delivery is within 3-5 business days after shipment depending on carrier of choice. International orders may be subject to customs and or import fees. Southofheaven® is not responsible for customs charges or fees from UPS or USPS. Please review customs policies and information before ordering: UPS Customs: Understanding Customs | UPS - United StatesUSPS Customs: Customs (usps.com)
We will do our best to accommodate returns. All requests for returns & exchanges must be made within 7 days of receipt of the order. Please reach out to us via our contact form here.